Continuing their efforts to end unfair delivery charges across Scotland, MP Brendan O’Hara and his SNP colleagues have secured support from online shopping giant, eBay.
eBay’s Director of Shipping, Mike Pitt and Head of Public Affairs, Alasdair McGowan met with Mr Lochhead, and have pledging to roll-out a dedicated reporting mechanism for customers facing unfair delivery surcharges. This commitment by eBay will enforce tough action on sellers demanding surcharges on delivery after transactions.
Commenting, Local MP, Brendan O’Hara said:
“With higher delivery surcharges costing consumers in Scotland an estimated £36 million a year, this is a huge step forward for many communities across Scotland.”
“I share a number of case studies that have been passed to me by customers in Argyll and Bute, such as sellers charging outrageous surcharges to Scottish postcodes and in some instances, sellers refusing point blank to deliver to rural and island communities.”
“It is welcoming to see that due to the longstanding efforts of my SNP colleagues, Richard Lochhead MSP and Drew Henry MP, who have been working tirelessly to tackle these absurd parcel delivery surcharges, companies like eBay and Amazon are now recognising these problems and I hope to see many more companies follow suit.”
Following pressure from the fair delivery charges campaign, the Committees of Advertising Practice (CAP) recently issued an Enforcement Notice on Advertising Delivery Restrictions and Surcharges – demanding “prompt action” from companies appearing to be misleading customers – with threat of enforcement action, including legal measures, if firms fail to comply by 31 May 2018.
– Ends –
Notes to Editors
Case study examples – One customer from Lochgilphead, 88 miles from Glasgow, went online and bought a case of 28 healthy fruit and cereal bars costing £17.81. When checking out, the economy delivery option for the postcode area was £90.
Further detail on campaign available at Fair Delivery Charges website – https://fairdeliverycharges.scot/